Effective Date: December 31, 2025

At Diamond West Inc. (operating as Diamond Driveways, Diamond Windows, and Diamond Epoxy Experts), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us.

1. Information We Collect
– Personal Information: Name, phone number, email, billing details, and service address.
– Service Information: Service type, scheduling details, and customer preferences.
– Communications: SMS, calls, and emails exchanged with us.
– Technical Data: Website usage (IP address, browser type, cookies).

2. How We Use Your Information
– To provide, schedule, and complete requested services.
– To send service updates, appointment reminders, and invoices.
– To send promotional messages (only if you opt-in).
– To improve service quality and customer experience.

3. SMS and Email Communications
– By providing your phone number or email, you consent to receive service-related communications.
– Message and data rates may apply.
– You may opt out of promotional messages at any time by replying STOP or using the unsubscribe link.

4. Information Sharing
We do not sell or trade your personal information. We may share limited data only with:
– Service providers that help us deliver our services (e.g., payment processing, scheduling software).
– Authorities, if required by law or for fraud prevention.

5. Data Security
We apply reasonable safeguards to protect your data, but no system is 100% secure.

6. Data Retention
Your information is retained only as long as needed to deliver services, comply with laws, and meet business obligations.

7. Your Rights
– Request a copy of your data.
– Correct or update your data.
– Request deletion, unless legally required otherwise.
– Opt out of promotional communications anytime.